From Facebook: I shop on Amazon more for just their customer service...

I shop on Amazon more for just their customer service… it's so nice to not get "George" from India and an actual local. All customer service agents should be this fun and outgoing when dealing with customers!

Jacob | Customer Service

Hello Jennifer! Jacob here to help! I am so sorry you are having to deal with this issue today! Let me ask was the bottle glass?

7:20 PM

No it's paper k-cups for a keurig

Looked as if it was rained on

7:20 PM

Jacob | Customer Service

Oh okay I gotcha, let me ask where did you see you can not return it?

7:20 PM

When I went to the return section it said it could not be returned

7:21 PM

Jacob | Customer Service

Ah okay and yes that is the case ! So I can go ahead and issue a full refund for you with no return required! Would that be okay ?

7:22 PM

That would be great, thanks, I'll just reshop on Amazon anyhow!

7:22 PM

Jacob | Customer Service

Okay so then in that case would your amazon gift card balance work best for the refund?

7:23 PM

Yes, no problem!

7:23 PM

Jacob | Customer Service

Okay cool beans ! Let me ask does it taste like real apple cider? Big fan right here

7:23 PM

As long as you clean the coffee part out before running a cider through it. Yuk… but otherwise yes! LOL

7:24 PM

Jacob | Customer Service

Oh man that is awesome ! I am definitely going to check it out! Do you ever go to starbucks?

7:24 PM

I do…

7:24 PM

Jacob | Customer Service

Haha no shame in that I am telling you one day go there and if you like the hot apple cider order an Apple Chi latte from them ! It is a chai tea latte with apple juice instead of milk It tastes like a warm apple pie… If you are feeling frisky ask for a little caramel drizzle on it

7:26 PM

I love chai tea so wow I will have to try that!

7:26 PM

Jacob | Customer Service

Okay, so I just fully refunded the amount of $22.21 for this order to your amazon gift card balance and that will be available for your use within 1-3 hours ! I am also sending an email for verification of that 🙂

Yes it is a must see I do not like chai tea that much but it is delicious it is good iced too

7:28 PM

Ok, and thank you for not being a bot unless Amazon has some real AI at work, your the first humanoid I've ever chatted with!

7:28 PM

Jacob | Customer Service

I used to be a barista there haha Oh awesome I am glad I could help!!

7:28 PM

Oh well, I will definitely take the advice then!

7:28 PM

Jacob | Customer Service

Would there be anything else I can do to help today??

7:28 PM